Privacy Policy

Last updated: May 6, 2026

ActoraFlow ("ActoraFlow," "Provider," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and process information when you access or use our websites, services, software, dashboards, automations, AI tools, chatbots, voice agents, advertising services, SEO services, business listing services, and related offerings (collectively, the "Services").

By accessing or using the Services, communicating with us, submitting information to us, or otherwise interacting with the Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect, receive, store, process, and use information including:

A. Information You Provide Directly

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Payment-related information
  • Login credentials
  • Account information
  • Content submitted through forms, chatbots, voice agents, calendars, CRMs, or integrations
  • Communications sent to us through email, forms, chat, support tickets, SMS, or phone calls

B. Business and Marketing Data

  • Website URLs
  • Business profile information
  • Google Business Profile data
  • Advertising account data
  • Campaign performance data
  • Lead information
  • Call tracking information
  • Review and listing information
  • SEO and analytics data

C. Automatically Collected Information

When you use the Services, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser type
  • Operating system
  • Referring URLs
  • Pages viewed
  • Session information
  • Usage logs
  • Clickstream data
  • Cookies and similar tracking technologies
  • Approximate geographic location
  • Technical diagnostic information

D. AI, Chatbot, and Voice-Agent Data

Where AI-powered tools, chatbots, automations, or voice agents are used, we may collect:

  • Chat transcripts
  • Voice recordings
  • AI prompts and outputs
  • Call metadata
  • Scheduling requests
  • Customer support interactions
  • Conversation logs
  • Workflow and automation activity

2. How We Use Information

We may use information for purposes including:

  • Providing and operating the Services
  • Creating and managing accounts
  • Processing transactions and billing
  • Communicating with users and clients
  • Providing onboarding and support
  • Managing campaigns and automations
  • Improving and optimizing Services
  • Monitoring system performance and security
  • Detecting fraud, abuse, or unauthorized activity
  • Conducting analytics and reporting
  • Personalizing user experiences
  • Complying with legal obligations
  • Developing, testing, improving, and training software, automations, AI systems, machine-learning models, chatbots, voice agents, and related technologies

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to:

  • Operate the Services
  • Analyze website traffic and usage
  • Store preferences
  • Improve functionality and performance
  • Measure campaign effectiveness
  • Support advertising and remarketing activities

Third-party analytics and advertising providers may also use cookies and tracking technologies subject to their own policies.

You may control cookies through your browser settings, though disabling certain cookies may affect functionality.

4. AI, Automation, Chatbot, and Voice-Agent Processing

Certain Services may utilize artificial intelligence, automation systems, machine-learning technologies, AI vendors, chatbots, or AI voice agents.

Information submitted through these systems may be processed by third-party technology providers and AI infrastructure providers for purposes including:

  • Generating responses
  • Handling inquiries
  • Scheduling appointments
  • Automating workflows
  • Improving system performance
  • Monitoring quality and reliability
  • Developing and improving AI-related technologies

Users should avoid submitting highly sensitive personal information through chatbots, voice agents, forms, or automated systems unless necessary.

AI-generated outputs may occasionally contain inaccuracies, incomplete information, unintended responses, or automated errors.

5. Third-Party Service Providers

We may share information with third-party service providers, vendors, contractors, platforms, and partners that help us provide or support the Services.

These may include:

  • Payment processors
  • Hosting providers
  • Cloud infrastructure providers
  • Analytics providers
  • Advertising platforms
  • Telephony providers
  • CRM providers
  • Automation platforms
  • AI and machine-learning providers
  • Messaging providers
  • Directory and listing networks
  • Customer support platforms

Examples may include providers such as Stripe, Google, Meta, Microsoft, OpenAI, Anthropic, telecommunications carriers, analytics providers, and related technology vendors.

Third-party providers operate under their own terms, policies, and privacy practices.

6. Communications

We may send:

  • Service-related communications
  • Billing notices
  • Account notifications
  • Onboarding communications
  • Security alerts
  • Marketing communications
  • SMS messages
  • AI-assisted or prerecorded calls where permitted by law

By providing contact information, you consent to receiving communications related to the Services, subject to applicable law.

You may opt out of marketing communications where applicable by following unsubscribe instructions or contacting us.

7. Data Sharing and Disclosure

We may disclose information:

  • To service providers and vendors
  • To affiliates and contractors
  • To comply with legal obligations
  • To enforce agreements and policies
  • To protect rights, security, or property
  • In connection with mergers, acquisitions, financing, or business transfers
  • With consent or at your direction

We do not sell personal information for monetary compensation.

8. Data Retention

We may retain information for as long as reasonably necessary to:

  • Provide Services
  • Maintain business and operational records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Improve systems and technologies
  • Maintain backups and security records

Retention periods may vary depending on the nature of the information and applicable legal or operational requirements.

9. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to help protect information.

However, no system, network, software, platform, or method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Information may be processed, stored, transferred, or accessed in countries outside your jurisdiction, including the United States, Malaysia, and other countries where we or our service providers operate.

By using the Services, you acknowledge and consent to such international transfers and processing.

11. Your Rights and Choices

Depending on applicable law and your jurisdiction, you may have rights to:

  • Access certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

Requests may be subject to identity verification, legal limitations, operational requirements, and permitted exemptions.

12. Children's Privacy

The Services are not directed to children under eighteen (18) years of age, and we do not knowingly collect personal information from children.

13. Third-Party Websites and Platforms

The Services may link to or integrate with third-party websites, platforms, applications, and services.

We are not responsible for the privacy practices, content, security, availability, or policies of third parties. Your use of third-party services is governed by their respective policies and terms.

14. Changes to This Privacy Policy

We may modify or update this Privacy Policy at any time.

Updated versions become effective upon posting unless otherwise stated. Continued use of the Services after updates constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, you may contact:

ActoraFlow
Email: hello@actoraflow.com